Skip to main content

Voicemail Comes to all VoIP-enabled users in Microsoft Teams

Microsoft Teams Updates for April

Microsoft announced this past week that they are now providing voicemail capabilities for all VoIP-enabled users in Microsoft Teams. VoIP-enabled users will now be able to receive and hear voicemails in the Teams desktop and web clients. This feature is on-by-default and requires administrator action to disable. 

Also if the transcription is enabled for your tenant via Voicemail Policy, your users can also see voicemail transcriptions in their desktop clients, web clients, and outlook clients. 

Just another RoadMap feature rolling out for Office 365 and Microsoft Teams.

After this change takes place, VoIP users that do not have voicemail functionality disabled will see the voicemail tab in their calls app in the app bar. Desktop and web clients already show the voicemail tab in the Calls App for Cloud Voice Users. 

Voicemail capabilities will not be available for users who have been previously configured with voicemail disabled. 
Transcription will also not be available to users and tenants who have transcription disabled. You can enable transcription and voicemail, and this feature will be available for your users.

These features are rolling out throughout April and May 2019.

What do I need to do to prepare for this change?

Voicemail can be enabled/disabled via the AllowVoicemail setting in TeamsCallingPolicy. Keep in mind Voicemail transcription is enabled by default and transcription profanity masking is disabled by default for all organizations and users; however, you can control them by using the Set-CsOnlineVoicemailPolicy and Grant-CsOnlineVoicemailPolicy cmdlets.Now this could take up to 4 hours for the updates to take place so plan accordingly. 

Please verify that your users have the appropriate setting to ensure they are configured for your organization’s desired voicemail experience. If you disable voicemail for your users between now and late April, your settings will be honored when the feature becomes available.

If you see other Admin Portal Global Messages from Microsoft that you would like posted or explained please feel free to reach out.